7 Ways to resolve a Conflict at work into Collaboration

Conflict with a coworker can feel like one of the most stressful parts of work. It slows projects, creates tension, and can even make you dread showing up each day. But conflict doesn’t have to be destructive — handled well, it can actually improve communication and lead to stronger teamwork. You can resolve a conflict at work with these tips.

Here’s how to turn friction into fuel for collaboration.

1. Step Back Before Reacting

When conflict arises, the worst thing you can do is fire back immediately. Take a moment to pause, breathe, and observe what’s really happening. Ask yourself: What exactly triggered this reaction? Often, that moment of distance helps you respond thoughtfully rather than react emotionally.

2. Look for the Root Cause

Not all conflict is personal. Sometimes the issue is workload, unclear roles, or competing priorities. Other times, the person might simply be under stress at home or dealing with pressure from leadership.

💡 Pro Tip: Ask yourself, “Could I be contributing to the tension?” Be honest if you’ve been dropping tasks or pushing extra work onto them without realizing it.

3. Connect One-on-One

Rather than letting tension fester, take the initiative to connect. A quick coffee or 15-minute chat can go a long way toward breaking the ice. Use this time to get to know them beyond the conflict:

• Ask about their role or projects.

• Share a little about what you’re working on.

• Look for shared goals or interests.

Humanizing the relationship helps shift the dynamic from adversarial to collaborative.

4. Listen Actively

When you do talk, really listen. Don’t just wait for your turn to speak — focus on understanding their perspective. Say things like:

• “It sounds like this has been frustrating for you.”

• “Can you tell me more about where the process is breaking down?”

This simple shift often lowers defensiveness and opens the door for problem-solving.

5. Adjust if Needed

If you discover that your workflow is creating extra work for them, make the adjustment. Even a small change can rebuild trust. For example:

• Submitting your part of a project earlier so they have time to review

• Using the shared template or format they prefer

• Communicating more proactively about your timeline

  
  

6. Bring in Mediation if Necessary

If you’ve tried to resolve things and the problem persists, involve a neutral third party. HR or a trusted manager can help clarify expectations, mediate the conversation, and ensure next steps are clear.

7. Stay Solution-Oriented

The goal isn’t to “win” the conflict — it’s to work better together. Keep conversations focused on shared goals and outcomes rather than blame. A phrase like, “How can we make this easier for both of us?” reframes the issue and moves the conversation forward.

Final Thoughts(Resolve a conflict at work)

Conflict can feel draining, but it’s also one of the best opportunities to grow as a professional. When you step back, get curious, and focus on solutions, you not only resolve the issue — you build trust, communication skills, and resilience that will serve you for the rest of your career.

📅 Want a personalized approach to handling workplace conflict? Book a free 15-minute session at EricSunkelCoaching.com and let’s create a strategy that works for you.